Ivy & Lace Lingerie – Shipping Policy
Effective Date: 25/08/2025
Website: www.ivyandlace.com.au
At Ivy & Lace Lingerie, we’re committed to making sure your order arrives safely and on time. Please read the information below carefully, especially if you’re placing a pre‑order from our debut collection.
Processing Times
- In‑stock items are processed within 1–3 business days. (Visit out Pre-Order Policy for detailed information on Pre-Orders)
- Orders placed on weekends, or public holidays are processed the next business day.
Shipping Options & Costs
Shipping Method Cost Estimated Delivery
Standard (AusPost)$9.95 –7 business days
Express (AusPost)$14.95 – 3 business days
All prices are in AUD and include GST.
Pre‑Order Shipping
Our first collection launch is available via pre‑order only.
- Estimated Dispatch: All pre‑orders will be shipped late September to early October 2025.
- Payment Timing: Pre‑orders are charged at checkout to secure your size and style.
- Updates: We’ll email you with:
- Order confirmation
- Progress updates during production
- A shipping notification with tracking once your order leaves our warehouse
Please note: Dates are estimates and may shift slightly due to production or freight delays. If this happens, we’ll notify you immediately.
Mixed Orders
If your cart includes both pre‑order and in‑stock items, your order will be shipped together once all items are available.
- To receive in‑stock items earlier, please place separate orders.
Order Tracking
Once your order has shipped, you’ll receive a tracking number via email so you can follow its journey.
International Shipping
Currently, we only ship within Australia, but we’re working on expanding globally soon.
Delivery Delays
While we work hard to ensure orders arrive on time, unexpected delays may occur due to:
- Carrier or freight issues
- International customs processing
- Supplier or production delays
We’ll communicate any changes as soon as possible.
Contact Us
For questions about your order or shipping, reach out to us at tarsha@ivyandlacelingerie.com.au or via Instagram [@ivyandlacelingerie].