Ivy & Lace Lingerie – Pre‑Order Policy

Effective Date: 25/08/2025
Website: www.ivyandlace.com.au

At Ivy & Lace Lingerie, we’re doing things differently. Our first collection is launching as pre‑orders only — which means you’ll be one of the very first to own pieces from our debut range! Here’s everything you need to know before placing your order.

How Pre‑Orders Work

  • When you place a pre‑order, you’re reserving your items from our very first collection before they officially launch.
  • Pre‑orders secure your size and style before stock becomes available — no missing out.
  • Payment is processed at the time of purchase to confirm your order.

Estimated Shipping Dates

  • All pre‑orders from our SEAMLESS FOUNDERS launch collection are expected to ship between late September and early October 2025.
  • We’ll keep you updated via email with:

    Order confirmations

    Progress updates from production

    A notification when your order has shipped (with tracking details).


Mixed Orders

  • If your cart contains both pre‑order and in‑stock items, your order will ship together once all items are available.
  • To receive in-stock items earlier, we recommend placing separate orders.

Changes & Cancellations

  • You can update your size or cancel your pre‑order within 7 days of purchase by contacting us at [tarsha@ivyandlace.com.au]
  • After this period, we can’t guarantee changes as production will already be underway.

Returns & Exchanges

  • Pre‑orders are treated the same as regular purchases under our Returns Policy

    We cannot accept returns or exchanges for change of mind or incorrect sizing due to hygiene reasons.

    Faulty or defective items will be replaced or refunded in line with Australian Consumer Law.

Delays

We work closely with our manufacturers to ensure delivery timelines are met. However, in rare cases, unforeseen delays may occur due to:


  • Supplier issues

  • International freight disruptions

  • Customs clearance delays

If there’s any delay, we’ll notify you immediately and provide updated timeframes.

Why We Use Pre‑Orders

Launching with pre‑orders allows us to:


  • Produce responsibly and reduce waste

  • Ensure we cater to a wider size range by ordering exactly what’s needed

  • Give our community early access to limited pieces before they sell out

When you pre‑order, you’re not just shopping — you’re helping us bring inclusive, supportive lingerie to life.

Contact Us

Got questions about your pre‑order?
Email us at [tarsha@ivyandlace.com.au] or reach out via Instagram [@ivyandlacelingerie].